International Student Recruitment & Conversion Customer Service Officers

Ruhe Global Resources is a international recruitment firm that offersinternational admission and work placement, Exam services, Migration services, Travels and tour services. Through our partners, We create access to global education and work in diversity.

Ruhe Global Resources is an international Education admission and work, study and migrate abroad visa consultancy, language and examination tutorial and registration centre based in Nigeria. We represent institutions across: Australia, Canada, Cyprus, Turkey, Russia, France, Italy, China, India, Germany, Dubai (UAE), New Zealand, USA, United Kingdom, and other parts of Europe, Asia, and the Middle East.

We are recruiting to fill the position below:

Job Title: International Student Recruitment & Conversion Customer Service Officer

Location: Abuja (FCT)
Employment Type: Full-time

Role Overview

• The successful candidate will guide students in selecting suitable international education opportunities and support them throughout the admissions and visa process.
• We are seeking a dynamic and results-drivenInternational Student Recruitment & Conversion Customer Service Officers to join our Abuja office.
• This role also involves relationship management with partner institutions, business development, and ensuring an exceptional counselling experience.

Job Purpose

• The International Student Recruitment & Conversion Customer Service Officers responsible for Attracting and recruiting prospective students,Guiding applicants through admissions and visa processes, Converting enquiries and offers into confirmed enrolments, Achieving monthly revenue and registration targets, Strengthening existing business platforms and establishing new opportunities, Driving online and offline marketing initiatives to increase brand visibility, Ensuring consistent student flow from MOU partners.

Core Working Relationships:

• The post holder will be Reporting to the Managing Director and work closely with all Abuja, Lagos, Port- Harcourt and Benin based staff; this position will focus on recruitment to all RGRs services and partner Universities programs and market the RGR brand in Nigeria across all marketing communications channels.
• Customer Service officer, Business Development Officers, Recruitment Officers and managers, operations and Branch Manager, Conversion Officers/ Manager, Events Manager, Marketing/Brand Marketing Manager, Human Resource Officer, Managing Director.

Job Description

• To teach and educate students according to the educational needs, abilities and attainment potential of individual students entrusted to his/her care by the Managing Director.
• Assessing, recording and reporting on the development, progress, attainment and behaviour of one’s students;
• We are looking for Seasoned and competent English teachers to teach students of diverse age group in our centre.
• To teach and educate students according to guidelines provided by the respective exam body and the overall guidance of the competent education authority.
• Reviewing and evaluating one’s own teaching and learning strategies, methodologies and programme/s in line with the National Curriculum Framework guidelines.

Responsibilities
Student Counselling:

• Actively engage assigned students and manage their conversion journey.
• Guide students through admissions, visa, and pre-departure processes.
• Maintain ethical, professional, and supportive relationships with students and families.
• Ensure counselling is personalized and Conduct consultations (in-person, phone, and virtual).
• Address concerns related to tuition, visas, campus life, and accommodation.
• Build rapport and tailor engagement strategies to improve conversion rates.
• Guide applicants through applications, documentation, interviews, and enrolment steps.
• Conduct webinars, virtual chats, telephone campaigns, and face-to-face conversion activities.
• Follow up on enquiries, incomplete applications, conditional offers, and issued offers.
• Assist students in shortlisting and submitting strong applications.
• Counsel prospective students to identify suitable courses and institutions aligned with their academic and career goals.

Delivering Results:

• Meet individual and team-based performance targets.
• Identify and develop new recruitment channels (schools, scholarship bodies, corporate partnerships).
• Convert leads into successful applications and enrolments.
• Use CRM systems to manage leads and track student progress through the pipeline.

Student Recruitment:

• Represent RGR at recruitment fairs, open days, NYSC events, school visits, and tertiary institution campaigns.
• Maintain coordinated recruitment delivery across teams.
• Deliver high-quality presentations to students, parents, schools, and corporate organizations.
• Manage enquiries from website, social media, and recruitment events.
• Monitor and evaluate ROI of recruitment activities.
• Provide personalised counselling to prospective students, helping them select suitable programmes aligned with their academic background and career goals.
• Develop content with marketing teams to maximize engagement and conversion.
• Operationalize RGR’s recruitment and conversion strategy.
• Generate leads from formal and informal sectors in key cities.

Admissions Support & Data Management:

• Monitor KPIs and identify areas for improvement.
• Maintain accurate records in CRM/admissions systems.
• Compile reports for internal and external stakeholders.
• Track recruitment and conversion metrics.
• Ensure compliance with institutional and regulatory policies.

Marketing, Sales & Business Development:

• Make presentations to employers, parents, and secondary schools.
• Track recruitment and conversion metrics and contribute to regular reporting.
• Coordinate social media campaigns and website traffic initiatives.
• Establish new business alliances and MOU partnerships.
• Meet and exceed monthly revenue and registration targets Support marketing campaigns by providing insights from student interactions and feedback.
• Create brand awareness across tertiary institutions.
• Maintain accurate sales records.
• Organize sales visits and demonstrate RGR products.
• Conduct sensitization activities in new regions.
• Develop and execute marketing and business development strategies.

Customer Service Excellence Student Experience & Compliance:

• Ensure a positive and supportive applicant experience.
• Contribute to continuous improvement of recruitment and conversion processes.
• Maintain detailed records of interactions and resolutions.
• Retain strong product knowledge to educate customers.
• Follow up on student progress and satisfaction.
• Respond to enquiries promptly and professionally.
• Deliver a high standard of customer service, ensuring a positive and supportive applicant experience.
• Ensure all recruitment and counselling activities comply with institutional policies and regulatory requirements.

Conversion and Enrollment:

• Coordination with Teams: collaborate with admissions, marketing, and other relevant teams to ensure a smooth and coordinated enrollment process.
• Be responsible for all assigned students Conversion Activities: actively engage with prospective students or customers, answering questions, addressing concerns, and providing information to encourage them to enroll or make a purchase
• Efficient Targeted Outreach by working students and or customers, ensuring that recruitment efforts are effective.
• Data Tracking & Reporting: monitor conversion rates, identify areas for improvement, and report on key performance indicators (KPIs).
• Ensure effective and timely Communication & Relationship Building: build rapport with individuals, understanding their needs and motivations to tailor their approach for successful conversion.

Customer Service:

• Design student assessment matrix and report.
• Follow up on students’ performance progress.
• Listen to the customer queries patiently to resolve issues
• Ability to retain product knowledge and help educate the customer
• Check to ensure that appropriate changes were made to resolve customers' problems
• Maintain records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken and query resolution to ensure customer satisfaction

Experience and Qualifications
Essential Skills and Experience:

• Experience working with international students.
• Direct experience in international admissions or recruitment.
• Knowledge of cross-border admissions processes.
• Excellent stakeholder management and communication skills.
• Experience in a sales or customer service-driven environment with target achievement.
• 2 - 4 years’ experience in study abroad counselling (Canada & USA focus preferred).
• Fluency in English (written and spoken).
• Bachelor’s or Master’s Degree from a reputable university.
• Strong knowledge of higher education systems, admission requirements, and immigration processes.
• Strong organizational skills and attention to detail.
• Certifications in international education or higher education administration.

Core Competencies:

• High energy and self-motivation
• Ability to influence and persuade
• Exceptional organizational and multitasking skills
• Strong planning and time management skills.
• Ability to work independently and in teams
• Cultural sensitivity and commitment to equality & diversity
• Strong stakeholder management
• Target-driven mindset

Personal Attributes:

• Collaborative yet self-initiated Core Competencies.
• High integrity and professionalism
• Results-driven and proactive
• Detail-oriented and quality-focused
• Passion for international education

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note: To apply, please submit a CV and covering letter demonstrating that you meet the requirements to the human resources manager, Ruhe Global Resources online only.